Support is on hand to help with account questions, deposit or withdrawal issues, technical concerns and general feedback. Reach out if you need help verifying identity, changing limits, or have queries about bonuses and game access. Contact channels include live chat, email and phone so you can get fast assistance at a time that suits you. Our team will guide you through any account-related process or technical problem; we also handle bonus queries and mobile or desktop troubleshooting promptly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email, live chat) |
| General enquiries | [email protected] (general enquiries) |
| Affiliate enquiries | [email protected] (partnerships) |
| Payments | [email protected] (billing queries) |
| Privacy | [email protected] (data requests) |
| Phone | +61 2 9384 2157 (voice line local) |
| Working hours | Mon-Fri, 09:00-22:00; Live chat 24/7 |
Contact by email
For detailed requests, account-related issues or anything requiring an explanation or supporting documents, email is the preferred contact method. Include a clear subject line and your current contact details so we can understand your request and get back to you. Check that your email address and phone number are up to date to help avoid delays.
Contact Form
Response Time
Send a support request through the contact options in your account. Most enquiries are answered within one business day. More complex issues, such as questions about payments or account access, may take longer depending on their nature. Include the relevant details in your message so support can understand the request and respond without asking for basic information again.
Feedback
Got feedback, suggestions or ideas to improve the site? Send them our way - we review every message carefully and use your input to improve features, promotions and support. Your suggestions help shape updates and make the service better for everyone. Thanks for taking the time to help us improve.